OUR WARRANTY

Customer Protection Policy

Warranty Policy

This Warranty Policy outlines coverage, limitations, and the process for requesting warranty service on eligible NextVerve products.

1. Warranty Coverage

NextVerve provides a limited warranty on eligible products purchased directly from nextverve.shop. This warranty covers manufacturing defects in materials or workmanship under normal use.

Warranty period: 12 months from the date of delivery, unless otherwise stated on the product page
Coverage applies to defects that occur during intended and normal use
Warranty is valid only for the original purchaser

2. Eligible Products

The warranty may apply to, but is not limited to:

Phone gaming consoles
4K Smart TVs
Air conditioners
Bluetooth speakers
Watches (electronic components only)

Some products may include manufacturer warranties. In such cases, coverage terms may vary and will be disclosed on the product page.

3. What Is Not Covered

This warranty does not cover:

Damage caused by misuse, abuse, negligence, or accidents
Improper installation, unauthorized repairs, or modifications
Normal wear and tear, cosmetic damage, or consumable parts
Damage caused by power surges, water exposure, or environmental conditions
Products with removed or altered serial numbers

4. How to Submit a Warranty Claim

To request warranty service, please contact our support team and provide:

Your order number
The email address used at checkout
A detailed description of the issue
Clear photos or videos demonstrating the defect

Warranty claims must be submitted within the applicable warranty period. Our team may require additional information to evaluate the claim.

5. Resolution Options

If a warranty claim is approved, NextVerve will determine the appropriate resolution, which may include:

Repair of the defective product
Replacement with the same or equivalent model
Refund (partial or full), at our discretion

Shipping costs related to warranty service may vary depending on the nature of the issue and product type.

6. Legal Disclaimer

This limited warranty is provided in place of all other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by law.

NextVerve shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the product.